Job posting 【2025年卒】 Customer Support Representative - Bilingual Japanese/English speaker (Hong Kong) (34379)
Fintech
Are you passionate about working in the financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our Technology Services & Solutions business. As a Bloomberg Customer Support professional, you have two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. You will be assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We solve our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with sensitive information and highly sophisticated tools, we ensure the security of our clients’ accounts and data. Secondly, you will communicate with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong global team, supporting our clients collectively in more than 18 languages. Who you are: You come to work with a purpose, understand what urgency means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible. What's in it for you? We provide all new hires an 8-week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting. You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Technology Client Services experts have the opportunity to be involved in mentoring, recruiting, quality control and idea generation. You will have the opportunity to foster your career across the company or further develop your technical skills within the Technology Services and Solutions Business. Our alumni have a diversity of successful career paths to various fields: Enterprise Technology Services, Data, Finance, Engineering as well as Advanced IT roles.
See how we bring the Bloomberg spirit back home! https://www.bloomberg.com/company/we-are-bloomberg/ Read on to learn more about how the BCS team makes a difference in the financial markets. https://www.bloomberg.com/careers/blog/can-build-dynamic-career-path-bloombergs-customer-service-team/ https://www.bloomberg.com/company/stories/what-my-first-year-working-in-bloomberg-customer-support-meant-for-me/
Hong Kong
8：00～18：00 Occasionally work weekends or on a bank holiday (you will receive a weekday off in lieu)
Competitive
- Days off Per Week: 2 - 20 days paid annual leave and Hong Kong public holidays
1. Please submit your application via the below link: https://bloomberg.avature.net/careers/Private?jobId=7386 2. Online test (PLUM) 3. Pre-recorded video interview 4. Role play assessment, team leader interview 5. Manager interview Please note that the interview slots are limited and we will not be able to interview you at the event if the spaces are full. We will prioritise and fast track the interview process for those who apply early, prior to the event.
人事部
03-3201-8900 (代表）
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| # | Require /Optional, Format Question | Questions |
|---|---|---|
| 1 | 【Require】 Multiple-Choice [Single] | All candidates must submit application via https://bloomberg.avature.net/careers/Private?jobId=7386 Did you submit application?
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